Shipping policy

At PRIMALIGHT, all products are made to order and shipped from our international production facilities.

Order Processing Time:
Orders are typically processed within 2–5 business days before shipment.

Estimated Delivery Time:
Once shipped, delivery usually takes 7–15 business days depending on destination country and local carrier services.

Tracking:
A tracking number will be sent by email once your order has been dispatched.

Shipping Delays:
Delivery times may be affected by customs clearance, weather conditions, holidays, or high seasonal demand.

Incorrect Addresses:
Please ensure your shipping address is correct at checkout. If an incorrect address is entered, contact us immediately at info@primalightstore.com. We cannot guarantee changes once an order has entered production or shipping.

Questions:
For shipping support, contact us at info@primalightstore.com.